None of the following are complaints, but rather observations based on our experiences of cruising in general and with P&O in particular
- The Vistas lounge was a beautiful light, bright area but was far too noisy, especially with bar staff constantly banging coffee grounds out of the metal filters
- Check in was very quick
- The on board ‘app’ – which isn’t actually an app at all - takes a bit of getting into and a bit of getting used to
- Our balcony view was a little limited by the protruding promenade deck two decks below us
- No cruise director, only an entertainments manager
- No fixed dining times
- Bar waiters were not really proactive
- On sea days the Sky Dome and Promenade areas were like Butlins
- This is a 'holiday' and not a 'cruise'
- It seems that Iona and Arvia are designed as holiday ships whilst the rest of the P&O fleet is for 'cruises'
- Afternoon tea is not included but there are plans to reintroduce that on P&O, but not on Arvia or Iona
- No tea chest is brought to the table when you have tea after your evening meal
- Wine at dinner is usually cheaper by the glass than the bottle
- Dressing gowns and flannels in cabins are available on request
- No evening turn down or chocolates in cabins
- No loyalty event
- No captain's event
- We got a voucher for a glass of champagne on the first formal night but not on the second
- Formal nights have been rebranded as 'Celebration Nights', but we weren't sure what we were celebrating
- Impersonal overall. No officers visible at events. We never saw the captain
- No staff serving hot drinks at breakfast in the Horizon Buffet Restaurant
- Night light for the cabin bathroom very useful and could be switched off if need be
- Departure for home is the least stressful of all non-Southampton-based cruises
- Only a few head waiters visible
- Possible to refill your own water bottles on board with dedicated water stations
- At least two needless sea days on this cruise, no doubt to keep us spending on board
- The cross section of passengers is broader than it used to be and has a greater proportion who are like holidaymakers in a hotel on the Spanish costas rather than cruise passengers. Some are very loud
- We asked for a quote for the same cruise in 2025 and at the same time of year and it was 46% more expensive
- All staff seem to be new. Some were clearly nervous, others struggled a little with English
- Some indoor areas are cold - not what we want on a winter sun cruise
- Evening entertainments not always synchronised. You leave a show in the theatre only to find that the Pulse party band are just starting a 60-minute break in the Club Lounge
- Nobody listens to the distress signal practice at dinner or the captain’s commentary and just all talk over it
- A major problem of sun beds – people reserving pairs of sun beds – one pair on each side of the ship in case the ship moves round and only half-hearted enforcement by P&O to stop this. One passenger told us of an altercation he had with another passenger who had left a towel on a chair when the passenger we spoke to sat on it and was quite aggressive about it
- Nothing seems to be enforced by P&O for fear of frightening passengers away another time
- Hard to get a drink via waiter service in lounges
- Food offer, particularly in the dining room, seems slimmed down
- Bathroom the best we've had at sea
- Balcony the best we've had at sea
- Photographers are very low key
- Club House a lovely evening venue
- There are tablecloths in the Zenith Restaurant but not in the Meridian
- Such as mint sauce and Worcestershire sauce etc. not routinely offered at dinner
- The 'public' toilets on board are some of the most beautiful we have seen. The lighted push buttons to open the entrance/exit doors are also a plus
- 8pm quiz in Brodie's should start at 7.45pm so that passengers can do the quiz and then the show at 8.30pm
- Running out of things mid-cruise
- Rude passengers not being challenged by senior staff
- Too many passengers and too few services on board. Need to book almost everything and such as 710 Club was virtually impossible to get into - and yet there was talk among passengers that the ship wasn't full
- Hard to get away from intrusive music anywhere on the ship
- Most salt cellars in the Horizon are blocked
- Often only paper napkins available in the Horizon
- Used to be 5 courses for dinner. Now only 3
- Used to bring a cheeseboard to you at dinner. Now a fixed plate.
- Wine list used to be extensive. Now only 3 x A4 sheets
- Half the cocktails were unavailable in the Amber Lounge
- Only one roving waiter in the Amber Lounge
- Only one formal night per week. It's still two on ships other than Iona and Arvia
- Quizzes should be produced centrally and not rely on ship's staff to do that as they don’t always phrase questions well enough
- Should be only one quiz prize sticker per winning team, not per person
- Green beans on the dinner menu too often
- No sommeliers
- Horizon nicely broken up into more intimate areas
- Never struggled to get a seat in the Horizon
- No offer of decaff coffee in dining room
- Quite a lot of visible children on board including in evening venues. Is there no kids' programme?
- No morning tv show from the 'cruise director' and no live expert talks relayed into cabins or repeated in cabins
- Reception is hidden away
- Can be hard to get a drink on decks
- Bathroom, especially the shower, is lovely
- Balcony decent size
- Seem to be a lot of coughs around - dry aircon perhaps?
- No staff getting drinks in theatre
- Excursion bookings mainly done by machine
- People were allowed in the MDR in shorts, even cycle shorts
- Drinks package seems odd. Apparently singles only and only one drink every 15 minutes
- No celebratory sailaways that we saw
- Very good entertainment
- Bars are understaffed, particularly inside
- Some staff can be a bit churlish whilst others are really lovely
- Cabin 10630 was ideally situated for us except that the starboard side would have been better in terms of views in port, so maybe 10631, but the fact remains that P&O chose the cabin for us and we could well have chosen it ourselves
- Our onboard bill, including the ship's wifi, was around £560 plus the cost of excursions we had booked beforehand. When we think that to get OBC and choose our cabin would have cost us around £1500 more between us, then we won big time on that gamble.